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Dispensary Associate

2 months ago

Ellicott City, Maryland, United States Ascend Wellness Holdings Full time
Job Summary

We are seeking a highly skilled and customer-focused Dispensary Associate to join our team at Ascend Wellness Holdings. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing informed product recommendations, and maintaining a high level of operational integrity and compliance throughout the store.

Key Responsibilities
  • Guide customers through the cannabis purchasing experience, offering advice and knowledge as needed or requested.
  • Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained.
  • Promote a positive, customer-service oriented work environment that is compliant with established policies and procedures.
  • Continuously develop product knowledge to offer customers the most up-to-date information and advice.
  • Respond to customer inquiries in-store, online, and over the phone.
  • Accurately use and maintain the point of sale (POS) system in person and over the phone.
  • Accurate cash handling, customer cart management, and ringing of customer transactions.
  • Accurate and timely data entry of customer information.
  • Strive to achieve team and individual performance goals.
  • Verify proper paperwork, documentation, and required identification for customers.
  • Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership.
  • Report any observed inconsistencies or hazards to Store Leadership.
  • Maintain a clean, organized, safe, and inviting store environment.
  • Complete store opening and closing checklists.
Requirements
  • Must be at least 21 years of age.
  • High school diploma or general education degree (GED).
  • Retail experience preferred, cannabis retail experience a plus.
  • Exceptional customer service skills.
  • Knowledge of basic computer skills.
  • Cannabis point of sale (POS) software a plus.
  • Positive attitude, team player, and strong work ethic.
  • Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures.
  • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
  • Must have excellent organization and time management skills.
  • Must be focused, pay close attention to detail.
  • Must be able to internalize training and follow instructions.
  • Must be able to communicate clearly and effectively.
About Us

Ascend Wellness Holdings is a vertically integrated cannabis cultivator, processor, and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are committed to improving the quality of our patients' lives by offering unrivaled quality, consistency, and meticulously curated products that satisfy our customers' unique, individual needs.

We are an equal opportunity employer and celebrate the population of differences. We do not discriminate in our hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.