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Customer Service Specialist
2 months ago
As a Customer Service Specialist in our retail environment, you will play a crucial role in assisting customers seeking cannabis products. Your primary focus will be to ensure that each client receives the correct medication tailored to their unique health needs. Additionally, you will be dedicated to providing exemplary service that reflects the core values of our organization.
Core Duties:
- Efficiently complete and organize necessary intake forms and documentation.
- Confirm patient purchase limits prior to product access.
- Deliver outstanding customer care to foster positive relationships.
- Address customer inquiries through various communication channels.
- Maintain accurate patient records using multiple databases.
- Regularly update and manage databases.
- Process and fulfill customer orders effectively.
- Promote and market company offerings.
- Establish and maintain trust and integrity in product recommendations.
- Must be at least 21 years of age.
- Two years of experience in customer service is required.
- Previous experience in retail is preferred.
- Familiarity with Point-of-Sales systems is essential.
- Proficient in Windows Operating System and Microsoft Outlook.
- Ability to stand, walk, or sit for extended periods.
- Capable of performing manual tasks and lifting items up to 10 pounds.
- Strong verbal communication skills are necessary.
The Cannabist Company, formerly known as Columbia Care, stands as a prominent provider of cannabis products and services across various states in the U.S. With a commitment to quality and innovation, the company offers a diverse range of products under well-known brands such as Seed & Strain and Triple Seven.
Recognized for its comprehensive benefits, training initiatives, and dedication to diversity and inclusion, The Cannabist Company is celebrated as a leading employer in the cannabis sector, offering competitive salaries, insurance options, and retirement plans.
Employee Screening Process:
All candidates will undergo a background check as part of the hiring process, in compliance with state regulations. Any changes in an employee's background must be reported to the appropriate authorities.
