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Customer Service Representative

2 months ago

Cleveland, Ohio, United States Valvoline Instant Oil Change Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience with our services.

Key Responsibilities
  • Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Suggest Additional Services: Offer customers additional services and products based on their vehicle's needs and our company's recommendations.
  • Communicate Effectively: Interact with customers face-to-face, using effective interpersonal and oral communication skills to build trust and rapport.
  • Work as a Team Member: Collaborate with other team members to ensure seamless service delivery and meet customer expectations.
  • Meet Sales and Service Goals: Meet or exceed sales and service targets, while maintaining high levels of customer satisfaction.
Requirements
  • High School Diploma or Equivalent: Required.
  • Excellent Communication Skills: Ability to communicate effectively with customers and team members.
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in the automotive industry.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, handling multiple customers and tasks simultaneously.
  • Basic Computer Skills: Ability to use basic computer software and systems.
What We Offer
  • Competitive Pay and Benefits: Competitive hourly rate and comprehensive benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Collaborative Work Environment: Collaborative and supportive work environment with a team of experienced professionals.