Customer Service Liaison

2 weeks ago


Hammond, Indiana, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**
As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer service and ensuring seamless customer experiences.

**Key Responsibilities:**

* Assist customers with their insurance needs and provide accurate information and advice
* Process policy changes, claims, and payments efficiently and accurately
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure a positive and collaborative work environment
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy

**Requirements:**

* Stay updated on insurance policies, regulations, and industry trends
* Participate in ongoing training and development programs to enhance knowledge and skills

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

**Join our team of dedicated professionals and contribute to delivering exceptional customer experiences at State Farm Insurance.**



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