Security Officer
1 week ago
We are seeking a highly skilled and detail-oriented Security Officer to join our team at Hollywood Casino at Kansas Speedway. As a Security Officer, you will be responsible for maintaining a safe and secure environment for our guests and employees. This is a unique opportunity to work in a fast-paced and dynamic environment where you will have the chance to make a real difference in the lives of others.
Key Responsibilities- Provide security for casino property, including patrolling parking lots and property, and responding to emergency situations.
- Transfer table games fills and credits, and provide escorts as needed.
- Oversee customer presence on property, including providing crowd control, directing traffic, checking ID, and checking for items not allowed on the casino floor.
- Check and verify valid ID using a hand-held scanning device, and maintain the condition of the device.
- Provide assistance to customers, including answering questions, handling complaints, and calling for cabs.
- Perform duties associated with table and slot drops, including observing the count team and transporting funds to the count room.
- Monitor entry and exit from the count and player services mantrap as required.
- Serve as a dispatcher, card and dice inspector, exterior patrol officer, and perform other security officer functions as needed.
- Dispatch officers to various assignments and maintain activity logs.
- Report accidents and incidents in both written and verbal form, and compile investigation information as needed.
- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
- Testify in court when necessary.
- Meet department uniform, appearance, and grooming requirements.
- Keep work areas clean and free of safety hazards, debris, and litter.
- Perform all job duties in a safe and responsible manner.
- Must adhere to regulatory, department, and company policies.
- Perform other job-related and compatible duties as assigned.
- Must be at least 21 years of age.
- High school diploma or equivalent.
- Effective communication skills (written and verbal).
- Previous customer service experience.
- Ability to display professionalism.
- Must be able to run on level surfaces, as well as up and down stairs.
- Ability to identify and quickly respond to potential problems and conflicts, and defend self and others in combative situations.
- Ability to effectively and efficiently move around all work areas, including walking and standing for long periods of time.
- Ability to multi-task as required.
- Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification.
- Must have a valid driver's license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle.
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