Animal Care Client Service Specialist

2 weeks ago


Estero, Florida, United States Animal Dermatology Clinic Full time
About This Role

We are seeking an animal care client service specialist to join our team at Animal Dermatology Clinic. As a client service specialist, you will be responsible for providing exceptional client service, answering phone calls, taking accurate messages, and booking appointments in a timely manner.

Responsibilities
  • Provide exceptional client service and ensure a welcoming experience for patients and their owners
  • Answer phone calls, take accurate messages, and book appointments in a timely manner
  • Maintain accurate and up-to-date records of patient information, including medical history and treatment plans
  • Process transactions and manage cash handling responsibilities with accuracy and attention to detail
  • Participate in marketing initiatives and assist with promoting the clinic's services and products
  • Perform routine maintenance and housekeeping tasks to maintain a clean and organized work environment
Requirements
  • Bachelor's degree or equivalent required; previous experience working in a veterinary clinic or customer-facing role is preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians
  • High school diploma or equivalent required; must have experience working in the public sector (e.g., restaurant, retail, or service business)
  • Receptionist experience is required; experience in a veterinary hospital or doctor's office is a plus
  • Dependable attendance and punctuality are essential
Benefits
  • No weekends or nights; paid vacation (full-time employees only) and paid holidays (full-time employees only)
  • Competitive wages ($45,000 - $60,000 per year, depending on experience); monthly bonuses based on clinic sales (full-time employees only)
  • Medical, dental, vision, dependent care FSA, and short-term disability benefit options (full-time employees only)
  • Variety of voluntary benefits, including hospital indemnity, accident, critical illness, etc.
  • 401K with employer match
  • CE opportunities
  • Uniforms
  • Discounts on services and medications for employee pets


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