Customer Service Ambassador

3 weeks ago


Kyle, Texas, United States Crunch Fitness Full time
Member Services Representative Job Description

This role is perfect for someone who enjoys working with people and is passionate about fitness. As a Member Services Representative at Crunch Fitness in Kyle, TX, you will play a vital role in providing exceptional customer service to our members and guests.

You will be responsible for greeting members and guests, assisting with membership sales, promoting our facilities and services, and delivering on new member enrollment expectations. If you have a strong customer service orientation, a passion for fitness, and excellent communication skills, we encourage you to apply for this rewarding opportunity.

Responsibilities:

  • Welcome members and guests warmly and professionally, making them feel valued and appreciated.
  • Assist with membership sales, retail, and tanning product sales, providing expert knowledge of our facilities and services.
  • Promote membership privileges, including group fitness classes, small group training, and childcare services.
  • Deliver on new member enrollment expectations, meeting or exceeding performance standards in guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards.
  • Check-in members and guests efficiently, resolving any issues or concerns promptly and professionally.

Requirements:

  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation and a passion for fitness.
  • CPR/AED certification required (can be obtained within 30 days of hire).

Benefits:

$12-$14/hour + commission, plus benefits including PTO, subsidized health insurance, basic life and AD&D, HSA, short-term disability, and free gym membership.

About Crunch Fitness:

We are a dynamic and fast-paced fitness club that values teamwork, creativity, and a commitment to excellence. If you share our passion for fitness and customer service, we invite you to apply for this exciting opportunity.


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