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Client Relationship Manager, SME

2 months ago

San Francisco, California, United States Airwallex Full time
About Airwallex

Airwallex stands as a premier unified payments and financial platform designed for global enterprises. Our unique blend of proprietary technology and software empowers over 100,000 businesses worldwide, including notable names such as Brex, Rippling, Navan, Qantas, and SHEIN, by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.

Founded in Melbourne, our team comprises over 1,500 of the most innovative professionals in technology, spread across more than 20 offices globally. With a valuation of US$5.6 billion and support from leading investors like Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures, and Mastercard, Airwallex is at the forefront of developing the future of global payments and financial services.

We are in search of a professional with account management expertise and a strong desire to expand our top-tier clientele and business operations in the US market. The ideal candidate will have a passion for relationship building, problem-solving, and serving as a trusted business partner to our clients, with a vision to transform the way companies conduct transactions globally.

As an Account Manager at Airwallex, your role will involve cultivating relationships with our existing premier clients to ensure they are fully leveraging the value of our products and services. Your primary objective will be to drive value that fosters adoption, growth, and customer satisfaction. You will focus on identifying cross-sell opportunities within current accounts by establishing enduring relationships with key decision-makers.

If you possess a customer-first mindset, are solution-oriented, and have an insatiable curiosity about your work, along with a desire to create a significant impact while growing both personally and professionally, this role is tailored for you. You will be part of a small team, playing a pivotal role in our expansion efforts in the US market.

We embrace a hybrid working model, requiring two days per week in the office.

Your Contributions Will Include:
  • Product & Customer Expertise: Act as the primary expert on the Airwallex platform, understanding client needs and customizing solutions accordingly.
  • Revenue Growth: Discover and convert new opportunities within existing accounts, enhancing platform adoption and revenue generation.
  • Executive Engagement: Facilitate consultative discussions with senior leaders, demonstrating the business value of Airwallex's innovative offerings.
  • Cross-Functional Collaboration: Collaborate with internal teams to enhance the client experience and maximize platform utilization.
  • Customer Insights: Gain a deep understanding of client needs through various feedback mechanisms, including data analysis, surveys, and quarterly business reviews.
  • Leadership: Guide junior team members and provide strategic direction on key account decisions.
Qualifications We Seek:
  • Experience: 3+ years of demonstrated success in B2B sales or account management within the technology or SaaS sectors. Experience in fintech is advantageous.
  • Sales Acumen: Proven expertise in value-based solution selling and navigating complex sales processes. Comfortable presenting to and closing deals with C-level executives.
  • Technical Aptitude: Previous experience in API B2B sales or account management, with familiarity in Salesforce and Looker being a plus.
  • Analytical & Organizational Skills: Strong analytical and problem-solving capabilities, complemented by an organized and methodical work approach.
  • Drive and Initiative: Self-motivated and results-driven, with a passion for surpassing goals and a willingness to go above and beyond.
  • Customer-Centric Approach: A sincere commitment to understanding and exceeding client needs, consistently prioritizing their satisfaction and success.
Equal Opportunity Statement

Airwallex is committed to being an equal opportunity employer. We value diversity and consider all candidates based on merit, qualifications, competence, and talent. We do not discriminate based on color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status in our hiring decisions. If you require accommodation due to a disability or special need, please inform us.