Pharmacy Technician

4 weeks ago

Providence, Rhode Island, United States Lifespan Full time
Job Summary:

As a Pharmacy Technician at Lifespan, you will play a vital role in supporting our clinical teams in providing exceptional patient care. This role involves assisting with patient refill requests, medication prior authorizations, and other clinical tasks. If you have a passion for healthcare and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Completes refill requests in a timely and accurate manner according to protocols
• Prepares prior authorization pharmacy requests from prescribers and patients
• Researches, resolves, and documents prior authorization outcomes in the patient's record
• Communicates prior authorization outcomes to physicians, physician's office staff, patients, and/or pharmacists
• Escalates prior authorization requests to the appropriate pharmacist when the request requires extensive clinical review
• Documents properly, timely, and accurately in the Electronic Medical Record (EMR)
• Effectively communicates with other care teams as it relates to patient needs
• Interacts with patients in an appropriate and professional manner
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Lifespan's guidelines and policies for protecting patients' demographic, clinical, and financial information
• Performs other job-related duties as assigned

Requirements:

• High School Diploma or equivalent
• Rhode Island Pharmacy Tech II license
• National Certified Pharmacy Technician certification
• At least one year of prior experience
• Any combination of education and experience that is substantially equivalent is also acceptable

Preferred Qualifications:

• Ability to use technology, including an EMR and Microsoft Office, including Word, Excel, and Outlook
• Maintains knowledge of most common insurance formularies
• Ability to perform basic mathematical calculations
• Ability to identify and escalate clinical concerns to appropriate care team members
• Must be able to multi-task and work in a fast-paced environment
• Excellent written and verbal communication, interpersonal, and prioritization skills
• Advanced listening skills
• Ability to work independently with minimal guidance
• Interacts with patients in an appropriate and professional manner
• Must be committed to providing superior customer service to all
• Must be flexible and receptive to change with the ability to learn quickly and retain new information
• Detail and process-oriented with a focus on accuracy and efficiency

Work Environment:

• This role works primarily in a remote capacity and has daily communications through virtual meetings
• Sit and stand for prolonged periods of time
• Work and move among all departments of Lifespan
• Excellent hand/eye coordination
• Lift up to 15 pounds
• Manual dexterity to operate a personal computer or laptop as well as standard office machines and equipment as it pertains to one's position
• State-wide travel and operation of a motor vehicle may be required for offsite meetings and trainings
• Must have a valid driver's license and clear driving record
• Use of a personal vehicle and proof of auto insurance is necessary

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