Patient Services Representative
3 days ago
Cooper University Health Care is seeking a highly skilled Patient Services Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and families.
Key Responsibilities
• Greet patients and guests in a warm and welcoming manner, utilizing AIDET principles to provide an individualized excellent patient service experience.
• Provide patient support and keep informed of delays, taking appropriate action including offering alternatives.
• Perform all registration functions, including full registration, updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures.
• Utilize kiosks, tablets, and other technology to assist patients upon arrival, meeting them where they are.
• Make appointments, including follow-up appointments, in a high customer service environment, across the healthcare continuum, including physician office visits, imaging, and lab post-visit and during patient outreach.
• Collect co-pays and outstanding balances, reviewing and reconciling the cash drawer on a daily basis.
• Accurately and efficiently perform many non-clinical administrative duties, including in-basket and telephone communication, documentation in the medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals, and workqueues such as patient reg, referrals, etc.
• Comply with procedures for transcription of orders (radiology and/or scheduling).
• Perform and document in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging, and confirmation calls.
• Fulfill organizational responsibilities as assigned, including respecting/promoting patient rights, responding appropriately to emergencies, and successfully communicating with multidisciplinary team members and patients, upholding our Mission, Vision, and Values, and adhering to Code of Ethical conduct.
• Maintain a working knowledge of regulatory standards and be accountable to sustain these standards in daily operations.
• Requires flexibility and the ability to multitask in a fast-paced environment and adjust to the patient volume.
Requirements
• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication, and teamwork skills.
• Demonstrated performance of excellent customer service skills.
Education Requirements
• High School Diploma or equivalent required.
Special Requirements
• Customer service-oriented attitude/behavior, as well as a pleasant and poised demeanor, and excellent phone etiquette.
• Must possess excellent communication skills, both verbal and written.
• Must be skilled in the use of computers.
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