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Customer Service Representative for Amazon Locker+

4 months ago

Silverthorne, Colorado, United States Amazon Warehouse Full time
Job Overview

As a Customer Service Representative at Amazon Locker+, you will be part of a dedicated team focused on providing a seamless experience for customers picking up and returning packages at our Locker+ locations. We seek individuals who are passionate about delivering exceptional service, possess a positive attitude, and can adapt to a dynamic work environment.

Key Responsibilities
  1. Receive, pick, and stow customer orders while processing returns and preparing items for delivery.
  2. Assist customers by addressing their inquiries and providing solutions.
  3. Engage in problem-solving scenarios to enhance customer satisfaction.
  4. Maintain a clean, safe, and organized workspace.
  5. Oversee operations at a Locker+ location, including opening and closing procedures.
  6. Utilize technology such as smartphones and handheld devices for sorting, scanning, and preparing orders.
  7. Receive deliveries from trucks.
Physical Requirements

Candidates should be able to:

  1. Lift up to 49 pounds, with or without reasonable accommodation.
  2. Stand and walk for shifts lasting up to five hours, with or without reasonable accommodation.
  3. Use carts, dollies, hand trucks, and other equipment to move items.
  4. Navigate stairs when necessary.
  5. Be available for part-time work between 8:30 a.m. and 9:30 p.m., with variable schedules.
Work Environment

At Amazon Locker+ locations, you can expect:

  1. Safety: We prioritize your safety by providing secure working conditions.
  2. Surroundings: Work behind a counter, interacting with customers in a variety of settings.
  3. Activity: Remain active throughout your shift, assisting customers and managing packages.
  4. Comfort: Enjoy a climate-controlled work environment.
  5. Noise Level: Experience minimal sound levels typical of a retail space.
  6. Dress Code: Wear comfortable, closed-toe shoes, with specific safety footwear required in certain areas.
Why Choose Amazon?

We offer a variety of jobs that cater to different lifestyles, with competitive pay and a focus on work-life balance. Here are some benefits:

  1. Flexible Scheduling: Choose from full-time, reduced-time, or part-time hours, with opportunities for additional shifts.
  2. Shift Options: Work during hours that suit you, including overnight, early morning, day, evening, and weekends.
  3. Anytime Pay: Access up to 70% of your earnings immediately after your shift (for select employee groups).
Unique Workplace

Our facilities are modern and well-organized, emphasizing safety and teamwork:

  1. State-of-the-Art Facilities: Work in clean, efficient environments.
  2. Safety First: We provide protective gear and share safety tips daily.
Team Support

Be part of an inclusive culture that values diversity and teamwork:

  1. Inclusive Culture: Participate in various DEI programs and affinity groups.
  2. Collaborative Environment: Work with supportive teams that foster a positive atmosphere.
  3. Skill Development: Learn to use the latest technology, including handheld devices and robotics.
Company Commitment

We are dedicated to supporting your career goals:

  1. Comprehensive Benefits: Enjoy a range of benefits including healthcare and savings options.
  2. Career Advancement: Access free training and development programs, with tuition support available for select employee groups.

Discover the many reasons to consider a career with Amazon.