Safety Communications Center Operator

5 days ago

Cincinnati, Ohio, United States 3CDC Full time
Job Summary:

The Security Monitoring Center Operator will play a pivotal role in ensuring the safety and security of 3CDC patrons. This individual will be responsible for monitoring various security systems across the 3CDC portfolio, including civic spaces and parking facilities, and providing a swift and coordinated response to potential or real threats to the safety of 3CDC patrons and assets.

Key Responsibilities:

Monitor and operate surveillance equipment, alarms, and other security systems.
Maintain constant vigilance to detect suspicious activities, security breaches, or emergency situations.
Quickly assess and respond to alarms, alerts, or calls for assistance, notifying appropriate emergency services as needed.
Take immediate action upon identifying security breaches or incidents, following established protocols and procedures to contain situations and minimize potential threats.
Maintain accurate records of incidents, actions taken, and communications with authorities and stakeholders.
Prepare detailed incident reports for management review and regulatory compliance.

Requirements:

Proven training and/or experience in security, security monitoring, or related fields.
Proven training and/or experience in dispatching.
Knowledge of surveillance equipment and security protocols.
Ability to remain calm and focused under pressure during emergencies.
Excellent communication skills to interact with diverse stakeholders in a professional manner.
Computer literacy beyond basic user level.
Attention to detail and accuracy in documenting incidents and actions taken.
Ability to work shifts that include nights, weekends, and holidays as required.
Ability to self-manage work tasks with little or no oversight.

Working Conditions:

Security Monitoring Center Operators will work in a controlled environment and must demonstrate the ability to conduct themselves professionally and maintain operational security. Digital dexterity and hand/eye coordination in operation of office equipment are required. The ability to speak and hear employees on the phone or in person, as well as body motor skills to enable movement around the office and work environment, are also necessary. Additionally, the ability to work well under stress and compare, decide, direct, problem solve, analyze, instruct, and interpret is required.

Disclaimer:

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise or change the job duties and responsibilities as the need arises.

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