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Field Service Technician

2 months ago

Bangor, Maine, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a skilled Field Service Technician to join our team at Canon Solutions America, Inc. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences and ensuring the efficient maintenance of our products.

This role will involve:

  • Reporting product failure trends and serviceability issues to our management team.
  • Providing timely and accurate field/shop/on-site maintenance to meet customer demands.
  • Maintaining accurate records of technical information, Field Service Reports, and Expense Reports.
  • Developing strong customer communication and satisfaction skills.
  • Maintaining the performance of assigned equipment.
  • Contributing to the achievement of our branch/district's overall metric targets.
About You

To be successful in this role, you will need:

  • A High School diploma or equivalent experience.
  • A basic understanding of internet environments and the ability to complete our 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • The ability to travel and hold a valid driver's license with an acceptable driving record.
  • The ability to obtain necessary security and/or other clearances required by our customers to enter their premises.
  • The ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
About Our Company

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We are committed to promoting professional innovation, nurturing efficiency, and regulating costs through the unification of comprehensive digital and traditional printing and document management solutions.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.