Lead Voice User Interface Designer

2 weeks ago


Charlotte, North Carolina, United States Spectrum Full time
About the Role

We are seeking a highly skilled Lead Voice User Interface Designer to join our Conversational Channels team at Spectrum. As a key member of our team, you will be responsible for managing customer experience requirements, process design, system changes, testing, analysis, and reporting.

Key Responsibilities
  • Strategize with product owners to design and deliver AI-driven conversational IVR flows in support of new and existing interactions.
  • Conceptualize an ideal customer experience and convey that vision using storyboards, wireframes, and prototyping tools.
  • Collaborate with product and business teams to inform intuitive and engaging customer experiences.
  • Advocate for the customer through human-centered research methodologies.
  • Create new guidelines, best practices, and build a stronger foundation of conversational design principles.
  • Ensure and oversee the complete analysis and understanding of interdependencies and risks that could impact or be impacted by the delivery of new products and services.
Requirements
  • 7+ years of experience in business analysis, telecommunications, and/or technology/software products.
  • Bachelor's degree in Business Administration or related field or equivalent experience.
  • Technical skills in VUI design applications (i.e., Voiceflow, Speechly, etc.) or UI design applications (i.e., Figma, Sketch, etc.).
  • Abilities to communicate effectively orally and in writing, manage multiple projects simultaneously, and make decisions and solve problems while working under pressure.
About Spectrum

Spectrum is a leading provider of telecommunications services in the United States, serving nearly 32 million customers across 41 states. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.



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