IT Field Resource

3 days ago


Sonoma, California, United States Ensign Services Full time
About Ensign Services

Ensign Services, Inc. is a leading provider of post-acute care services, with a strong focus on delivering exceptional support to our facilities and leaders. Our team is dedicated to providing a work experience that embodies our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO).

Job Summary

We are seeking a highly skilled IT Field Resource to join our team. As a key member of our IT department, you will be responsible for performing IT-related duties on a professional level, working closely with our nursing homes to ensure system operations are fully functional.

Key Responsibilities
  • Deploy, service, and order equipment to ensure seamless IT operations
  • Install networking and telco equipment to support our facilities
  • Process warranty requests and returns in a timely and efficient manner
  • Manage mobile device management (MDM) to ensure secure and efficient device deployment
  • Process Zendesk tickets and equipment quotes to provide exceptional customer support
  • Manage Service Now directory to ensure accurate and up-to-date information
  • Attend team meetings and culture events to stay connected with our team
  • Local in-market travel (Northern California) and occasional out-of-market travel
  • Support facility administration, nursing, and service center team members to ensure seamless operations
  • Reconcile AMEX Concur expenses to ensure accurate financial reporting
  • Assist fellow field ops team members to ensure exceptional support
  • Project management to drive IT initiatives and improve operations
What We Offer

As a member of our team, you will enjoy a comprehensive benefits package, including excellent compensation, PTO, 401K matching, stock options, and opportunities for professional growth and advancement. Our company culture is built on our core values, and we strive to provide a work experience that embodies these principles.

Requirements
  • Possess an Associate's or Bachelor's degree in Computer Science or a similar IT field support role
  • 5+ years of direct hands-on experience supporting 100+ users or multiple locations
  • Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day
  • Possesses knowledge and a basic understanding of IT cabling infrastructure and how to troubleshoot level 1 and 2 support issues
  • IT Field Resources will work closely with other IT departments to assist with trouble tickets, projects, and tech refreshes when needed
  • Have first-hand experience deploying equipment such as desktops, laptops, tablets, monitors, peripherals, printers, copiers, or medical support equipment on a small, medium, and large scale
  • Intermediate to advanced knowledge using HP computers, Lenovo computers, Dell computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android devices, iPhone, Zendesk, Service Now, and imaging computers for deployment
  • Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem
  • Intermediate knowledge of Windows OS 8.1, 10, and 11
  • Knowledge of mobile device management and configuration tools
  • Due to the travel and car rental requirements for this position, applicants must be 25 years or older


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