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Patient Service Coordinator
2 months ago
The Patient Service Representative plays a vital role in ensuring patient satisfaction and exceeding expectations at WellStreet Urgent Care.
Key Responsibilities:- Initial Patient Contact: Warmly greet patients and provide necessary instructions to ensure a smooth and efficient experience.
- Insurance Verification: Analyze health insurance benefits and verify eligibility to ensure accurate billing and payment processing.
- Reception Area Maintenance: Maintain the readiness of the reception area, ensuring a clean and organized environment for patients and staff.
- Clerical Tasks: Perform clerical tasks following established procedures, including data entry and record-keeping.
- Financial Responsibilities: Collect patient financial responsibilities, including co-pays and other out-of-pocket expenses.
- Support to Physicians and Office Operations: Provide administrative support to physicians and office operations, ensuring seamless communication and collaboration.
- Patient History Documentation: Obtain and document patient history accurately, maintaining confidentiality and adhering to HIPAA regulations.
- Compliance and Confidentiality: Ensure compliance with healthcare regulations, including HIPAA and OSHA, and maintain confidentiality of patient and business documents.
- Administrative Duties: Perform general administrative duties, including answering phones and responding to patient inquiries.
- Electronic Medical Record (EMR) System: Document medical interventions in the EMR system, ensuring accurate and up-to-date patient records.
- Education: High school diploma or equivalent.
- Experience: Preferably at least one year of experience in a medical office setting.
- Flexibility: Ability to work flexible hours, including weekends and holidays.
- Insurance Experience: Experience with insurance eligibility and co-pay determination.
- Certification: Medical assistant certification and experience is a plus.
