Banquet Captain

5 days ago

Wilmington, North Carolina, United States WILMINGTON CONVENTION HOTEL LLC Full time
Banquet Captain Job Description

At Wilmington Convention Hotel LLC, we are seeking a highly skilled and experienced Banquet Captain to join our team. As a Banquet Captain, you will be responsible for ensuring the smooth operation of our banquet services, providing exceptional customer service, and maintaining the highest standards of quality and compliance.

Key Responsibilities:
  • Operate banquet service operations to achieve customer satisfaction, quality service, and compliance with corporate/franchisor policies and procedures.
  • Assist with long and short-term planning and day-to-day operations of the banquet section.
  • Recommend policy and procedural changes.
  • Implement and monitor the section's budget and manage expenses within approved budget constraints.
Job Responsibilities:
  • Analyze Banquet Event Orders, communicate effectively with customers, managers, and associates to ensure that all room set-ups, equipment, supplies, staffing, and menus meet or exceed customer expectations.
  • Monitor and control Banquet budget (i.e., labor costs, beverage costs, supplies, and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
  • Hire staff and conduct orientation to ensure that all areas of responsibility are properly covered according to company standards and within budget.
  • Assign all associates their duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
  • Prepare all schedules for the department and forward same to senior management for approval.
  • Inventories stock to ensure adequate supplies.
  • Investigate complaints and take corrective action.
  • Prepare any reports concerning room occupancy, payroll expenses, and department expenses.
  • Record data concerning work assignments and special projects and prepare periodic reports.
  • Greet and interact with guests in a friendly and professional manner creating the "WOW" experience.
  • Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
  • Interact with fellow associates in a courteous and professional manner.
  • Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
  • Provide service in a highly professional manner at all times.
  • Conduct daily pre-shift meeting.
  • Complete associate safety training in compliance with franchise procedures, regulations, and Banquet Captain.
  • Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts, and schedules.
  • Generate all department purchase orders and forward same to senior management for approval.
  • Participate with formation of department annual operating budgets.
  • Ensure that the hotel maintains all standards as defined by any third-party affiliations hotel franchiser where applicable.
  • Perform month-end inventories in a timely and accurate manner.
  • Ensure that all department employees receive comprehensive training as specified by the operating business plan assumptions.
  • Enforce 100% staff compliance with uniform and grooming standards.
  • Report unsafe work conditions/practices and safety/security violations in accordance with company policy.
  • Other duties as assigned.
  • Non-Essential Functions:
  • Participate in all special projects, task forces, and committees, as requested.
  • Attend weekly staff meeting.
Qualifications:
  • Ability to make occasional decisions which are generally guided by established policy and procedures.
  • Excellent English verbal and written communication.
  • Exposure to scheduling, purchase orders processing, time cards calculations, and expense control systems preferred.
  • Demonstrated computer skills.
  • Knowledgeable with Delphi system and/or optimal settings.
Requirements:
  • Education - One to two years of post-high school education.
  • Experience - Two to three years in a related position.
  • Prior experience as a property-level Banquet Captain preferred.

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