Customer Service Associate

1 week ago


Puyallup, Washington, United States UFC Gym Full time

Job Title: Customer Service Associate

Estimated Salary: $35,000 - $45,000 per year

About the Job:

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at UFC Gym. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, responding to their inquiries, and resolving any issues in a timely and professional manner.

Responsibilities:

- Greet and welcome members and guests upon arrival and departure

- Answer phone calls, respond to emails, and address member inquiries in a prompt and courteous manner

- Check-in members, verify memberships, and sign up members for group fitness classes

- Sell retail products, including supplements, apparel, and other merchandise

- Maintain a clean and organized workspace, adhering to health and safety standards

- Collaborate with colleagues to achieve sales targets and improve customer satisfaction

Requirements:

- High school diploma or equivalent required; associate's degree or higher preferred

- 6 months of customer service experience in a health club, retail, or hospitality environment

- Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment

- Basic computer skills and proficiency in Microsoft Office

Benefits:

- Competitive salary and bonus structure

- Opportunities for career growth and professional development

- Comprehensive training program and ongoing support



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