Customer Service Associate
1 week ago
Job Title: Customer Service Associate
Estimated Salary: $35,000 - $45,000 per year
About the Job:
We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at UFC Gym. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, responding to their inquiries, and resolving any issues in a timely and professional manner.
Responsibilities:
- Greet and welcome members and guests upon arrival and departure
- Answer phone calls, respond to emails, and address member inquiries in a prompt and courteous manner
- Check-in members, verify memberships, and sign up members for group fitness classes
- Sell retail products, including supplements, apparel, and other merchandise
- Maintain a clean and organized workspace, adhering to health and safety standards
- Collaborate with colleagues to achieve sales targets and improve customer satisfaction
Requirements:
- High school diploma or equivalent required; associate's degree or higher preferred
- 6 months of customer service experience in a health club, retail, or hospitality environment
- Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment
- Basic computer skills and proficiency in Microsoft Office
Benefits:
- Competitive salary and bonus structure
- Opportunities for career growth and professional development
- Comprehensive training program and ongoing support
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