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Customer Service Representative

2 months ago

Goldsboro, North Carolina, United States VERITAS HHS Full time

About the Position:

The Customer Service Representative provides exceptional customer service to clients and stakeholders who contact the office. The Customer Service Representative is expected to work effectively with a wide range of clients from diverse communities. This position is the first line of customer service for clients who contact the office.

Key Responsibilities:

  • Responds to a high volume of inquiries from clients by using available resources.
  • Identifies and assists in finding solutions to any problems the client may have.
  • Refers cases to the Case Manager for action, as appropriate.
  • Verifies existing case data on the automated system to ensure correct case processing.
  • Conducts outbound telephone calls as assigned.
  • Explains action or non-action regarding a client's case.
  • Uses established customer service practices to resolve complaints.
  • Educates and directs the client to available programs, services, and resources that promote self-sufficiency.
  • Documents all inquiries and responses according to defined procedures.
  • Contributes to the Office's productivity goals and completes appropriate follow-up work as needed.

Requirements:

  • Preferred - one year of customer experience.
  • High school graduate or equivalent combined with a minimum of one year experience in customer service including extensive public contact.
  • Experience with Microsoft Office products and operating a personal computer.
  • A commitment to providing superior customer service, excellent communication skills, both verbally and in writing, and the ability to interact positively and objectively with clients from a wide range of cultural and socio-economic backgrounds are essential.