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Senior Systems Administrator

1 month ago


Mequon, Wisconsin, United States Virtual Full time
Job Description

This is a contract to hire position in a hybrid work environment in Port Washington, WI. As a Senior Systems Administrator, you will join our team to assist with day-to-day support for multiple clients' IT environments, including resolving tickets, patching, escalations, troubleshooting, PC deployments, and more.

Key Responsibilities
  • Serve as a technical focal point for other System Administrators by either resolving or assisting them with difficult technology incidents.
  • Eliminate recurring issues through root cause analysis and remediation.
  • Resolve a wide range of tickets, including server, application, network, laptops/desktops, configuration of Windows Active Directory, Group Policy, file and print services.
  • Build and configure hardware, peripherals, and services in accordance with standards and project requirements.
  • Troubleshoot, repair, configure, and deploy workstations, servers, VPN, printers, switches, routers, peripherals, and software packages.
  • Perform software installations, configuration, upgrades, troubleshooting, and performance tuning from multiple vendors and systems.
  • Perform proactive daily client checks and remediate any discrepancies discovered.
  • Test new equipment, image operating systems, perform data backups, and complete restores.
  • Monitor performance and maintain systems according to established SLA's.
  • Ensure server patching and backup schedules are maintained and documented.
  • Support after hours on-call on a rotating basis.
  • Ability to deliver professional and personable onsite and remote support.
Requirements
  • Solid level of critical thinking, root cause analysis, and problem-solving skills with commonly used concepts, practices, procedures, and tools used in supporting and maintaining Windows-based solutions.
  • Excellent communication and customer service skills with the ability to work with minimal supervision in a fast-paced environment.
  • Desire to learn, grow, and enhance our team's abilities. Minimum 5+ years IT experience with IT administration and support experience with Windows administration and management of servers, O365, One Drive, Azure, Active Directory, DHCP, DNS, Group Policy, and RDS.
  • Strong background virtualization including but not limited to ESXi and VCenter.
  • Previous experience in a fast-paced consulting or MSP environment.
  • Solid knowledge of backup solutions and network storage solutions.
  • Basic knowledge of network services: WAN and LAN connectivity, routers, firewalls, and security.
  • Core understanding of information security best practices and networking fundamentals.
  • Tier 2 and 3 desktop support experience.