Help Desk Specialist

1 week ago


Stockton, California, United States Oldcastle Infrastructure Full time
About the Role

As a Help Desk Specialist, you will play a critical role in supporting our customers by providing timely and effective resolution to their technical issues.

You will be the first point of contact for customers, responding to their inquiries and resolving problems through various communication channels, including phone, email, and chat.

Key responsibilities include developing a comprehensive understanding of our products and services, responding to customer inquiries, and providing solutions in a timely and professional manner.

To excel in this role, you must have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

The ideal candidate will possess a strong understanding of technical support principles and practices, with experience in handling complex technical issues and resolving them in a timely and efficient manner.

A high school diploma or equivalent is required, with 2+ years of related experience in a technical support role.

The hourly target range for this position is $25.00 to $28.00, with opportunities for bonuses and career advancement within the company.



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