Full Time Guest Experience Specialist
3 days ago
The Guest Services Representative plays a vital role in delivering exceptional guest experiences at Extended Stay America. As a key member of our front desk team, you will be responsible for providing top-notch service to our guests, ensuring their stay is comfortable and enjoyable.
We are seeking a highly motivated and friendly individual who can embody the essence of our company's service culture. If you have a passion for delivering outstanding customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About the Role:
- Assist guests with check-in, check-out, and any other requests they may have.
- Manage front desk operations, including handling room assignments, key cards, and resolving guest issues.
- Provide excellent customer service, responding promptly to guest inquiries and addressing concerns in a professional manner.
- Work collaboratively with colleagues to ensure seamless guest experiences.
- Maintain accurate records and reports, adhering to company policies and procedures.
What We Offer:
- A competitive salary range of $13.50 - $22.73 per hour, depending on location.
- A comprehensive benefits package, including medical insurance, dental insurance, vision insurance, and 401(k) savings plan.
- A dynamic and supportive work environment, with opportunities for growth and development.
- Ongoing training and support to help you excel in your role.
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