Hotel Guest Experience Specialist

12 hours ago


Scottsdale, Arizona, United States Extended Stay America Full time
About the Role

Extended Stay America is seeking a dedicated and customer-focused individual to join our team as a Hotel Guest Experience Specialist. In this role, you will be responsible for providing exceptional guest experiences and ensuring that every stay is memorable.

Key Responsibilities:

  • Assist guests with check-in, check-out, and other front desk operations
  • Process reservations, payments, and departures efficiently
  • Resolve guest issues through the Make it Right process
  • Maintain accurate records and complete daily paperwork

Requirements:

  • High School Diploma or equivalent required
  • Ability to communicate effectively in English
  • Basic math skills and attention to detail
  • Excellent customer service skills

Compensation: $26.30 per hour (for NYC locations only)



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