Booking Coordinator
1 week ago
This is a Service Contract Act (SCA) position.
Job SummaryHomeSafe Alliance is seeking a highly skilled and motivated Booking Coordinator to be the liaison between agents, haulers, customers, and other departments involved with the movement of military member's household goods.
Responsibilities- Deal directly with agents, haulers, customers, and bases either by telephone or electronically.
- Respond promptly to all inquiries.
- Handle and resolve any concerns between external and internal partners/customers.
- Obtain and evaluate all relevant information to handle service inquiries.
- Organize workflow to meet timeframes.
- Direct requests and unresolved issues to the designated resource.
- Keep records of all interactions between partners and customers.
- Record details of inquiries, comments, and concerns.
- Communicate and coordinate with internal and external departments.
- Follow up on internal and external interactions.
- Provide feedback on the efficiency of the household goods moving process.
- Perform other duties as assigned.
- High school diploma, GED, or equivalent required.
- 1+ year operations experience, with military relocation of household goods preferred.
- Must be a U.S. citizen due to contractual requirements.
- Knowledge of customer service principles and practices.
- Knowledge of relevant computer applications.
- Excellent written & verbal communication skills, patience, and empathy.
- Proficient with basic computer skills.
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired employees.
- 401(k).
- Health and Wellness Programs.
- Disability, Life and AD&D insurance.
- Employee Support program.
- Family Support: Bright Horizons, child and elder care services.
- Teladoc Medical Experts, second opinion program.
- Travel Accident & Medical.
- TRICARE Supplement Plan.
- Voluntary Benefit Plans.
- And more.
HomeSafe Alliance is the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families.
We provide fast, easy, and efficient relocation experiences for over 300,000 military and government households every year.
As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity-ensuring household goods shipments are picked up and delivered on time.
We're dedicated to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you in return.
A t HomeSafe, We Deliver.
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