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Sales Associate

2 months ago

Chicago, Illinois, United States City Experiences Full time
About the Opportunity

City Experiences is seeking a highly motivated and results-driven Regional Sales Professional to join our team. As a key member of our sales team, you will be responsible for driving prospecting efforts, handling post-booking sales processes, and ensuring continuous customer satisfaction and maximized revenues and profitability.

Key Responsibilities
  • Sales Focus
    • Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to effectively sell our services.
    • Attain weekly prospecting goals through proactive client outreach to identify warm leads for the account management team.
    • Prioritize overflow of inbound port leads, respond quickly, and engage with clients to increase sales.
    • Present pricing and promotions to guests, keeping them engaged and driving sales.
    • Handle objections by utilizing product knowledge and providing solutions.
    • Take the lead on post-contract follow-ups, including passenger count adjustments and upsells to groups, to drive incremental revenue.
    • Upsell existing guests to higher-value options and enhancements.
    • Maintain a flexible schedule, including site visits and client meetings, to support the account management team.
    • Drive prospecting efforts and close sales under the direction of the regional director of sales.
    • Attend networking events with the account management team to drive awareness in local markets.
    • Serve as a resource for the national sales team, conducting site visits and greeting clients upon boarding.
  • Guest Service
    • Assume the role of event coordinator and handle all cruise detailing, focusing on public dining cruise and deck charter orders.
    • Ensure accurate product details are communicated to the Food & Beverage and Operation teams for proper product execution.
    • Be present during highly detailed events, serving as a liaison between sales and operations.
    • Stand in for the event coordination team when needed and ensure boats are site-ready.
    • Serve as the primary driver for post-cruise follow-ups, thanking guests for their business, gaining feedback, asking for referrals, rebooking, and requesting surveys.
    • Work with the Regional Director of Sales to resolve guest issues in a timely manner.
  • Administrative
    • Effectively plan and manage activities in assigned markets using the Salesforce CRM system.
    • Accurately book and manage reservations and cruise details using Salesforce CRM and Reservation systems.
    • Maintain good organizational skills through time management, setting priorities, and accurate paperwork.
    • Send weekly reports as directed by the Regional Director of Sales.
    • Compile necessary reports for two-week meetings, ensuring all cruise details are visible for sales and operations teams.
Requirements and Qualifications
  • Bachelor's degree preferred with a minimum of 1 year of experience in a sales support or selling role.
  • Entry-level applicants are welcomed to apply.
  • Effective communication in oral and written form.
  • Maintain a high level of organization.
  • Be detail-oriented.
  • Handle multiple tasks/projects at one time.
  • Focus on guest needs.
  • Meet deadlines.
  • Establish and maintain effective working relationships as required by job responsibility.
  • Listen effectively, assess situations, determine relevant issues, and suggest solutions.
  • Proficient in Microsoft Office applications (especially Word, Excel, PowerPoint).
  • Ability to work a flexible schedule, including nights and weekends, to accommodate site inspections and guest needs.