Technical Support Specialist
2 weeks ago
K2 Staffing, LLC is currently in search of a Helpdesk Support Level I technician. The successful candidate will possess a comprehensive understanding of business desktop and server technologies, including Windows 10 workstations, Windows Server 2016 & 2019, advanced networking, and vendor-specific hardware and software solutions.
Key Responsibilities:
- Serve as the primary point of contact for customer technical inquiries
- Escalate complex technical issues to senior support staff as needed
- Oversee ticket management from initiation to resolution
- Conduct password resets and configure IP phone systems
- Assist in the setup of personal computers and installation of IT equipment
- Facilitate printer setups and support onsite IT initiatives
- Assist with the onboarding process for new users
Qualifications:
- A minimum of 2 years of experience in IT help desk, desktop support, or IT support analyst roles
- Preferred certifications include A+, Security+, Network+, or equivalent
- Familiarity with ticketing systems and remote monitoring and management (RMM) tools
- Proficient in software and printer installation
- Exceptional customer service, communication, and presentation abilities
- Demonstrated reliability and a strong work ethic
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Technical Support Specialist
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Nassau, New York, United States K2 Staffing, LLC Full timeJob OverviewK2 Staffing, LLC is seeking a dedicated Technical Support Specialist to join our team. The successful candidate will possess a comprehensive understanding of desktop and server technologies, particularly in the realm of business IT solutions.Key Responsibilities:Serve as the primary contact for customer technical inquiries and issuesIdentify and...
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Technical Support Specialist
1 week ago
Nassau, New York, United States K2 Staffing, LLC Full timePosition OverviewK2 Staffing, LLC is currently looking for a dedicated Helpdesk Support Level I technician. The successful candidate will possess a solid grasp of business desktop and server technologies, encompassing Windows 10 workstations, Windows Server 2016 & 2019, advanced networking, as well as vendor-specific hardware and software solutions.Key...
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Technical Support Specialist
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Nassau, New York, United States K2 Staffing, LLC Full timePosition OverviewK2 Staffing, LLC is seeking a dedicated Helpdesk Support Level I technician to join our dynamic team. The successful candidate will possess a solid grasp of business desktop and server technologies, including proficiency in Windows 10 workstations and Windows Server 2016 & 2019, along with advanced networking skills and familiarity with...
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