Haus Experience Specialist
5 days ago
Gravity Haus Inc is seeking a highly motivated and customer-focused Haus Experience Specialist to join our team. As a key member of our hospitality team, you will be responsible for creating memorable experiences for our guests and members.
Key Responsibilities- Ensure the consistent execution of service standards
- Cultivate friendships and loyalty within the Gravity Haus community
- Assess, optimize, and manage room blocking, guest requests, and bedding needs
- Check in and check out protocols with daily usage of the PMS system
- Daily use of Alice software to connect with guests, members, and report maintenance issues
- Communicate efficiently with all Gravity Haus divisions to create a memorable Gravity Haus experience
- Make keys, assist with guest room orientation, and property orientation
- Educate guests on our Gravity Haus Membership benefits
- Be aware of membership information and provide anticipatory guest service to ensure a comfortable stay
- Reach out to each guest and member to assist with pre-arrival planning
- Reply to reservations inquiries from direct guests and partners
- Collectively work towards driving revenue across the Gravity Haus family
- Be a bridge between all operations
- Resolve guest billing issues and concerns
- Participate in company meetings and communicate on the intercompany Slack channels
- Be a Gravity Haus Ambassador with an active part in our mission and vision
- Provide a genuine and elevated guest experience with a community focus, sustainable approach, and driven attitude
- Bring your personality to work and have fun
- Guide new members into the community and ensure they are utilizing their member benefits and amenities to the fullest
- Support visiting Gravity Haus Members by creating memorable itineraries during their stay at Gravity Haus Breckenridge and Winter Park
- Incorporate Gravity Haus member benefits into all itineraries and conversations
- Prepare the hotel team with personalized information about upcoming member check-ins to create a defining moment
- Support local Gravity Haus members with positive attentiveness to service, responding positively to member's needs, and ensuring timely resolution to issues
- Support our marketing team by consistently ideating and providing fresh, lively, and local content for social media and digital marketing
- Enforce all membership rules and policies to ensure a welcoming and safe environment for all members and teammates
- Prospective Membership Development (Hotel Guests and Membership Prospects)
- 1+ year of hotel experience preferred
- 1+ year of customer service preferred
What We Can Offer You
- Benefits for full-time regular team members include health insurance options, 401K with company match, and Gravity Haus All In Membership. For part-time employees, benefits vary.
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