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Server
1 month ago
Job Summary:
Ojo Caliente Holdings, Inc. is seeking a skilled Server to join our team at the Artesian Restaurant in Ojo Caliente, NM. As a Server, you will be responsible for providing exceptional dining experiences to our guests, ensuring timely and efficient service, and maintaining a clean and welcoming environment.
Key Responsibilities:
- Anticipate and fulfill guests' needs, managing the table, meal, and guest experience to the highest level of quality and service.
- Prepare tables, describe menu items, and respond to questions, eliciting information about guests' special dietary needs.
- Take orders, serve food and drinks, and remove dinnerware from the table in a timely and gracious manner.
- Work closely with other restaurant staff, follow established health and safety standards, and strive to provide a memorable dining experience.
- Help guests select food and beverages by presenting menu, suggesting courses, explaining chef's specialties, and identifying appropriate wines.
- Ensure that the correct order is delivered to the guest in a timely manner, paying particular attention to orders with special dietary requirements.
- Transmit orders to bar and kitchen by recording guests' choices, identifying guests' special dietary needs, and any special requests.
- Keep kitchen staff informed by noting timing of meal progression.
- Serve orders by picking up and delivering guests' choices from kitchen, delivering accompaniments and condiments from service areas in a quick, efficient, and professional manner.
- Proactively respond to additional guest requirements by closely monitoring the dining process and inquiring about guests' needs.
- Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to guest spills or other issues.
- Collect revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment, and returning change or credit card and signature slip to guests as per established revenue handling policies.
- Prepare dining room, space, and tables by moving and setting tables, decorations, condiments, candles, napkins, service plates, utensils, etc.
- Clean dining room, spaces, and tables, e.g., vacuums, wipes, washes, dusts, etc.
- Adhere to sanitation and safety policies.
- Adhere to alcoholic beverage control policies and regulations.
- Maintain a valid New Mexico Alcohol Server Permit and store it on person, in purse, or in locker when working.
Requirements:
- Minimum three years of experience as a server, preferably in hospitality, fine dining, and/or a farm-to-table environment.
- High school diploma (or equivalent).
- Valid New Mexico Alcohol Server Permit and Food Handler Certificate are required before hire.
- Punctuality and reliability are critical.
- Ability to work proactively to ensure the best possible guest experience.
- Ability to work evenings, weekends, weekdays, and holidays required.
- Ability to work effectively in an environment where the pace may vary. Sense of urgency is essential.
- Ability to stand for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing up to 40 pounds.
- The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to write neatly in English.
- Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.
- If an employee requires a reasonable accommodation to perform the job at a satisfactory level, s/he must contact his/her manager and/or the Human Resources Department.
- Ojo Spa Resorts are a drug-free environment.
- At Ojo Spa Resorts, it's our mission to provide genuinely gracious hospitality while stewarding and sharing sacred springs, and our valued teammates are crucial to creating a memorable experience for our guests.
- When you join Ojo, you get to flex your personality and skills while contributing to an amazing team in a beautiful setting.
- At Ojo, there is never a dull moment.