Customer Service Representative
1 week ago
The Customer Service Representative is an entry-level position responsible for delivering exceptional client experiences and supporting the execution of branch activities. This role involves providing high-quality customer service, processing transactions, and maintaining a positive and efficient work environment.
Key Responsibilities- Provide exceptional customer service to Citi clients, ensuring a positive first impression and building strong relationships.
- Process banking transactions, including cash handling, deposits, and withdrawals, with accuracy and efficiency.
- Identify referral opportunities for new products and services, aligning with client financial goals and needs.
- Educate clients on digital and self-service opportunities, promoting financial literacy and independence.
- Adhere to bank policies, operational controls, and regulatory procedures to ensure client and bank asset safety and security.
- Manage client issues and concerns, escalating as needed to ensure timely resolution.
- Maintain a working knowledge of client accounts, products, and services, staying up-to-date on new offerings and initiatives.
- Previous relevant experience preferred, but not required.
- Demonstrated sales and customer service experience, with a focus on building strong relationships.
- Money handling experience, with a strong attention to detail and accuracy.
- Effective problem-solving and communication skills, with the ability to work well in a team-oriented environment.
- High School diploma or equivalent, with a strong foundation in mathematics and communication.
Citi offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. As a valued member of our team, you will have access to ongoing training, mentorship, and support to help you succeed in your role.
Citi is an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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