Business Systems Analyst

4 days ago

Washington DC USA, United States Red Gate Group Full time
Job Summary

We are seeking a highly skilled Business Analyst to support the Defense Intelligence Agency (DIA) in Washington, DC. This role is critical for collecting customer requirements and establishing service agreements within the Program Office.

Key Responsibilities
  • Develop and maintain processes and procedures to establish service agreements capturing customer requirements and costs.
  • Act as a liaison between the Program Office, stakeholders, and customers to manage requirements.
  • Update service agreements as needed for upgrades, additional services, or cost increases.
  • Track and maintain a library of service agreements.
  • Provide status reports on service agreements and collaborate with fulfillment and cost recovery teams.
  • Gather customer requirements and assist customer account managers in fulfilling services and offerings.
  • Support process improvement initiatives to enhance efficiency.
  • Facilitate invoice generation and cost recovery activities, ensuring compliance with fiscal/audit regulations.
  • Utilize Program Office software and tools to manage portfolio costs.
Requirements
  • Active/current TS/SCI clearance and ability to pass a CI Poly.
  • 10 years' experience with 7 years of process improvement. DoD or IC experience is highly preferred.
  • Bachelor's degree or equivalent training and experience.
  • Excellent oral and written communication skills with customer, team, and leadership.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service orientation.
  • Excellent creative problem-solving skills.
  • Familiarity with Service Now and/or Proven Optics is desired.
  • Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
About Us

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

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