Front Desk Service Professional
3 days ago
Raines Co. is a family-owned business with over 30 years of experience in developing, managing, and investing in leading hotel brands. We pride ourselves on our commitment to building relationships with our associates, partners, and communities.
SalaryWe offer a competitive salary range of $40,000 - $60,000 per year, depending on experience.
Job DescriptionKey Responsibilities:
- Greet guests in a courteous and efficient manner
- Handle inquiries, check-in/out, and room reservations
- Promptly address guest concerns or issues
- Post charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs
- Communicate effectively with departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Essential Skills:
- Excellent communication and customer service skills
- Ability to work efficiently and effectively in a fast-paced environment
- Proficient in Microsoft Office or similar computer applications
- Experience in the hospitality industry preferred
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