Customer Service Delivery Advocate

3 weeks ago


Daly City, California, United States Carvana Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a critical role in delivering exceptional customer experiences in your market.

Key Responsibilities
  • Deliver vehicles to customers' doors with our custom car haulers, ensuring a seamless and memorable experience.
  • Load and unload vehicles onto the hauler, maintaining a safe and efficient process.
  • Complete customer paperwork and document thorough notes in our customer tracking system.
  • Drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.
Requirements
  • At least 2 years of customer-facing experience.
  • Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto our haulers.
  • Must be able to read, write, speak, and understand English.
  • Requires high and low levels of movement, with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
  • Frequent driving requires excellent visual acuity and manual dexterity.
About Carvana

At Carvana, we're passionate about delivering an exceptional customer experience. We're a brand that values honesty, transparency, and customer satisfaction. As a Customer Service Delivery Advocate, you'll be an ambassador for our brand, representing our values and commitment to excellence.

We offer a competitive benefits package, including medical, dental, vision, and matching 401k, along with other perks like student loan payments, discounts on vehicles, and benefits for your pet(s). If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply.


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