Construction Documentation and Coordination Manager
7 days ago
- Dispatching contractors to resolve customer install turn backs and locate turn backs
- Contacting existing and potential customers concerning any problems or concerns they might have as a result of the construction process; facilitating resolution via internal or external means
- Documenting concerns, research practices, and resolutions to improve construction processes;
- Working closely with Construction Communication and IA Manager as well as Director of Construction to generate and maintain performance reporting;
- Performing other duties as required.
Requirements:
- Ability to determine construction-related turn back issues and dispatch appropriate response teams
- Skills in customer service with the ability to deescalate tense situations
- Ability to coordinate internal and external resources to resolve residential complaints
- Skills in reporting and visual and verbal presentations
- Knowledge and understanding of company products and services;
- Skill in operating various office equipment such as personal computer, various software programs, and telephone systems;
- Skill in multiple communication methods, including oral, written, facilitation, and public speaking;
- Ability to think strategically, with strong decision-making abilities and investigative skills;
- Ability to remain calm in high-pressure situations;
- Ability to organize and prioritize multiple work assignments;
- Ability to make sound decisions using information at hand;
- Ability to remain highly adaptive, flexible, and shift strategies on short notice as environment dictates;
- Ability to work independently and pay close attention to detail with little direction;
- Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.
Benefits:
We offer an outstanding benefits package including health, dental, vision, cancer, accident, and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more.
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