Construction Documentation and Coordination Manager

7 days ago


Rogers, Arkansas, United States RITTER COMMUNICATIONS HOLDINGS, LLC Full time
Construction Administrative Coordinator Job DescriptionThe Construction Administrative Coordinator will serve community residents as the construction and maintenance documentation specialist, responsible for coordinating all construction dispatch and reporting. This role requires addressing questions and resolving concerns about network deployment and construction-related activities. Key responsibilities include:
  • Dispatching contractors to resolve customer install turn backs and locate turn backs
  • Contacting existing and potential customers concerning any problems or concerns they might have as a result of the construction process; facilitating resolution via internal or external means
  • Documenting concerns, research practices, and resolutions to improve construction processes;
  • Working closely with Construction Communication and IA Manager as well as Director of Construction to generate and maintain performance reporting;
  • Performing other duties as required.

Requirements:

  • Ability to determine construction-related turn back issues and dispatch appropriate response teams
  • Skills in customer service with the ability to deescalate tense situations
  • Ability to coordinate internal and external resources to resolve residential complaints
  • Skills in reporting and visual and verbal presentations
  • Knowledge and understanding of company products and services;
  • Skill in operating various office equipment such as personal computer, various software programs, and telephone systems;
  • Skill in multiple communication methods, including oral, written, facilitation, and public speaking;
  • Ability to think strategically, with strong decision-making abilities and investigative skills;
  • Ability to remain calm in high-pressure situations;
  • Ability to organize and prioritize multiple work assignments;
  • Ability to make sound decisions using information at hand;
  • Ability to remain highly adaptive, flexible, and shift strategies on short notice as environment dictates;
  • Ability to work independently and pay close attention to detail with little direction;
  • Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Benefits:

We offer an outstanding benefits package including health, dental, vision, cancer, accident, and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more.



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