Customer Service Representative

4 days ago

Minneapolis, Minnesota, United States Omni Inclusive Full time
Job Summary

Omni Inclusive is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers, financial institutions, and legal professionals.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Financial Product Knowledge: Provide in-depth knowledge of U.S. Treasury financial products, regulations, and forms to customers.
  • Account Setup and Navigation: Assist customers with setting up and navigating U.S. Treasury websites and applications.
  • Quality and Productivity: Meet established metrics for accuracy, timeliness, and completeness in all customer interactions.
  • Customer Advocacy: Act as an advocate for our customers, reporting and/or acting on areas for improvement.
  • Record Keeping: Maintain accurate records and documentation of customer interactions.
  • Process Improvement: Interpret guidelines and regulations, and recommend changes to procedures and processes to improve customer experience.
Requirements
  • Education: Associate degree in business or an equivalent combination of education and experience.
  • Experience: Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or a related area.
  • Skills: Ability to interface directly with customers, resolve issues, follow and explain policies and procedures, problem solve, and meet deadlines. Basic computer and MS Office proficiency.
  • COVID-19 Vaccination: A requirement of this position is that you must be vaccinated against COVID-19 and received all approved boosters or qualify for an accommodation from the Bank's vaccination policy.
  • Citizenship: Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
Work Arrangement

This position will be hybrid, with 3 days on-site and 2 days remote. On-site work will be full-time during training and mentoring.

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