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Client Relations Coordinator

2 months ago

Muscatine, United States HNI Full time
About HNI Corporation: HNI Corporation is a global family of brands dedicated to enhancing the environments where we live, work, and connect. We are committed to creating a positive impact on our communities while fostering a culture of integrity, inclusion, and belonging. Your Role: We are seeking a Client Relations Coordinator to join our HNI Workplace Furnishings team. This position is pivotal in managing the entire customer experience, from order management to resolving inquiries. The ideal candidate will effectively address both technical and non-technical challenges, utilizing their problem-solving skills and available resources to ensure customer satisfaction. Key Responsibilities:
  • Engage with customers to identify the root causes of issues and explore resolution options.
  • Maintain high standards of quality while efficiently organizing and prioritizing tasks, tracking ongoing customer requests, and ensuring timely follow-up through various communication channels.
  • Foster relationships with internal and external stakeholders by exercising sound judgment, contributing to the development of the Customer Experience brand, and advocating for customer concerns.
  • Input critical data into business systems to facilitate necessary operations such as service requests, part replacements, and product orders.
  • Refer complex issues to appropriate teams or supervisors for further resolution.
  • Oversee electronic orders and ensure accurate data entry into business systems for effective order management.
  • Verify electronic orders for precision and ensure that requested services are accurately processed.
  • Interpret contracts and apply relevant restrictions and specifications appropriately.
  • Commit to continuous learning and adapt to ongoing changes in the workplace.
  • Consistently meet ambitious individual and team objectives.
  • Collaborate with colleagues and supervisors to identify opportunities for process enhancements or improvements in customer service delivery.
  • Exhibit a positive and professional demeanor, even in challenging situations, to uphold the company's reputation for outstanding customer service.
Qualifications:
  • High School diploma or equivalent is required; an Associate degree is preferred.
  • A minimum of 1 year of experience in a relevant business environment is required; 2 years is preferred.
Skills and Competencies:
  • Proficient in computer skills and Microsoft Office applications.
  • Familiarity with contractual agreements is preferred.
  • Strong communication skills for effective customer interactions and issue resolution.
  • Ability to write reports and communicate effectively through meetings, emails, and phone calls.
  • Resourceful in identifying problems and taking actionable steps.
  • Understanding of organizational structures and processes is preferred.
  • Ability to work effectively in a team environment.
  • Alignment with the organization's mission and values.
HNI Corporation is recognized for its commitment to diversity, equity, and inclusion, which are not just core beliefs but essential operational principles. We value diverse experiences and ideas to solve problems and better serve our customers.