Customer Service Representative

2 days ago

Aurora, Colorado, United States Premier Rental Purchase Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Premier Rental-Purchase team, you will be responsible for providing exceptional customer service, ensuring timely and professional delivery of merchandise, and maintaining a high level of communication with customers, coworkers, and management.

Key Responsibilities
  • Assist in maintaining Premier Rental-Purchase Store Standards of Operation
  • Make all deliveries, service calls, retrievals, and relocations in a timely and professional manner
  • Safeguard all monies collected while in the field
  • Properly care for and move all merchandise in transport
  • Maintain rented or leased units by making minor repairs when necessary
  • Review delivery spreadsheets to ensure accuracy
  • Answer phone calls in a pleasant and professional manner
  • Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves
  • Carefully check rental returns and refurbish to 'like new' condition
  • Follow Premier Rental-Purchase's Pledge to serve customers in a friendly and professional manner
  • Handle customer service issues in a professional manner
Requirements
  • High school diploma, GED, or equivalent work experience
  • Valid driver's license and good driving record
  • DOT certification (if required by law in your state)
  • One year of experience in a job requiring customer contact
  • Ability to lift and carry loads up to 75 pounds
Preferred Skills
  • High degree of precision, accuracy, coordination, and knowledge of operational procedures
  • Ability to understand oral and written instructions
  • Ability to read, write, and perform arithmetic functions quickly and accurately
  • Ability to reason and make independent decisions
  • Ability to manage situations with customers and associates
Work Environment

Work is performed in changing environments, involving considerable walking, standing, bending, stooping, and lifting. Must be able to cope with the emotional and mental stress associated with dealing with people and situations. Requires frequent travel from store to store and occasional contact with external business associates.

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