Guest Experience Associate

7 days ago


Hayward, California, United States El Pollo Loco Full time
Job Title: Guest Experience Associate

About El Pollo Loco: At El Pollo Loco, we strive to provide an exceptional dining experience for our guests. We're looking for passionate team members to join our crew and help us deliver on this promise.

Estimated Salary: $12 - $15 per hour based on experience.

Job Description: As a Guest Experience Associate, you'll play a vital role in ensuring that every guest leaves with a smile on their face. Your duties will include operating the point of sale system, managing cash transactions, and maintaining a clean and welcoming environment. You may also be asked to assist with drive-thru operations or support your colleagues in delivering top-notch service.

Responsibilities/Duties:
  • Food Quality and Safety: Ensures that all food products meet quality and safety standards.
  • Guest Engagement: Builds rapport with guests, takes orders, and provides personalized service.
  • Cash Handling: Processes payments accurately and efficiently.
  • Team Collaboration: Works collaboratively with colleagues to meet or exceed service goals.


Qualification Standards:
  • CA Food Handler Card: Required
  • Language Skills: Must be able to read, write, and speak English fluently.
  • No Prior Experience Necessary: Guest service experience a plus.
  • Education: High school diploma or equivalent preferred.


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