Club Experience Director
7 days ago
The Concierge Manager plays a pivotal role in delivering exceptional experiences for all club members and guests. As the leader of the Membership Concierge Team, you will be responsible for fostering a culture that embodies excellence in service delivery.
About This Role- Foster a best-in-class experience for all club members and guests through leadership and guidance.
- Build and maintain a high-performing team by promoting a positive work environment, providing training, and encouraging professional growth.
- Collaborate with other departments to ensure seamless delivery of services and achieve overall business objectives.
- Serve as a role model by exemplifying excellent customer service skills and adhering to company standards.
- Maintain open communication channels with team members, ensuring they are aware of expectations and goals.
- Lead by example, demonstrating a commitment to ongoing learning and development to stay current with industry trends.
- Bachelor's degree in Hospitality, Business Administration, or related field.
- Minimum 5 years of experience in customer-facing roles, preferably in the fitness industry.
- Proven track record of leading teams and achieving business objectives.
We provide a dynamic work environment that fosters personal and professional growth. Our benefits package includes:
- A competitive salary range: $65,000 - $85,000 annually, depending on experience.
- Comprehensive health insurance and wellness programs.
- Opportunities for career advancement within a growing company.
- A fun and supportive team-oriented culture.
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