Club Experience Director

7 days ago


Arlington, Virginia, United States Lifetime Fitness - Life Time, Inc. Full time
Job Description

The Concierge Manager plays a pivotal role in delivering exceptional experiences for all club members and guests. As the leader of the Membership Concierge Team, you will be responsible for fostering a culture that embodies excellence in service delivery.

About This Role
  • Foster a best-in-class experience for all club members and guests through leadership and guidance.
  • Build and maintain a high-performing team by promoting a positive work environment, providing training, and encouraging professional growth.
  • Collaborate with other departments to ensure seamless delivery of services and achieve overall business objectives.
Responsibilities
  1. Serve as a role model by exemplifying excellent customer service skills and adhering to company standards.
  2. Maintain open communication channels with team members, ensuring they are aware of expectations and goals.
  3. Lead by example, demonstrating a commitment to ongoing learning and development to stay current with industry trends.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 5 years of experience in customer-facing roles, preferably in the fitness industry.
  • Proven track record of leading teams and achieving business objectives.
What We Offer

We provide a dynamic work environment that fosters personal and professional growth. Our benefits package includes:

  • A competitive salary range: $65,000 - $85,000 annually, depending on experience.
  • Comprehensive health insurance and wellness programs.
  • Opportunities for career advancement within a growing company.
  • A fun and supportive team-oriented culture.


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