Business Systems Analyst

2 weeks ago

Austin, Texas, United States Insight Global Full time

This Business Systems Analyst will be responsible for promptly learning and understanding system solutions, business processes, issues, and data challenges of the client's Field Service organization.

They will support business stakeholders and end-users in SAP, CRM, and other satellite systems within Field Service.

The ideal candidate will troubleshoot and resolve issues from relevant applications, prepare materials, documentation, and wikis for Business Systems processes and procedures, and lead testing efforts of new software releases and enhancement implementation from the end-user perspective.

Key responsibilities include identifying issues, tracking, and managing them, ensuring timely resolution, and reviewing and providing feedback on proposed solutions, functional design documents, business process flows, and other relevant documentations from vendors.

This role requires strong communication skills to align with HQ counterparts on solutions and business processes.

Insight Global is committed to creating diverse and inclusive environments where employees can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Required skills and experience include a Bachelor's Degree or above, 2+ years of experience in Microsoft Dynamics CRM or SAP SD (sales and distribution module), strong Microsoft Excel skills, familiarity with analyzing data, and experience with Power Query or SQL.

Nice to have skills and experience include SAP SD certification, semiconductor industry experience, and SharePoint experience.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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