We are seeking a highly skilled Reservations Specialist to join our team at Drivergent Transportation. As a key member of our operations team, you will be responsible for assisting our clients with their transportation needs and helping to drive our continued growth strategy.

• Assist customers with making reservations, including quoting and booking transportation
• Provide exceptional customer service by being timely with quotes and follow-ups
• Collaborate with other departments to ensure a seamless customer experience
• Process reservations and make any necessary modifications
• Work with the dispatch department to ensure accurate and efficient allocation of resources
• Handle customer inquiries and concerns with professionalism and empathy
• Assist with post-trip processes, including customer follow-up and invoicing

• Minimum 2 years of customer service experience
• Reservation handling experience a plus
• High School Diploma or equivalent
• Some college a plus

• High proficiency in using computers and programs such as Chrome, Microsoft Excel, and Word
• Experience using QuickBooks
• Excellent listening and communication skills
• Ability to multi-task in a fast-paced environment
• Ability to work independently or with a team, manage ambiguity, and ask for guidance when necessary
• Excellent customer service skills, both written and verbal

• $18 - $23 per hour, based on experience
• Full-Time
• Paid Time Off (PTO)
• Health Benefits – after 90 days
• 401k with company-match

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.