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Financial Services Branch Leader

2 months ago

Houghton Lake, United States North Central Area Credit Union Full time

About Us:

At North Central Area Credit Union, we are committed to delivering outstanding financial solutions and promoting community development. As a member-centric organization, we emphasize tailored service, innovative offerings, and nurturing enduring relationships with our members.

Position Overview:

The Branch Manager will oversee all facets of branch operations, encompassing staff leadership, member engagement, financial outcomes, and community interaction. The successful candidate will exhibit exceptional leadership and mentoring abilities, a dedication to member satisfaction, and a zeal for assisting members in reaching their financial aspirations.

Key Responsibilities:

  • Leadership & Management: Inspire, guide, and empower branch personnel to attain high performance and superior member service. Conduct regular performance assessments and offer coaching and growth opportunities.
  • Operational Oversight: Supervise daily branch functions, ensuring adherence to credit union policies and procedures, along with regulatory standards.
  • Financial Performance: Evaluate and enhance branch financial outcomes, including achieving sales targets, managing budgets, and optimizing profitability.
  • Member Service: Cultivate a positive member experience by addressing inquiries, resolving challenges, and ensuring high satisfaction levels. Promote and cross-sell credit union products and services.
  • Community Engagement: Act as the credit union's representative in the community, fostering relationships with local businesses and organizations. Formulate and execute strategies to boost branch visibility and community participation.
  • Risk Management: Safeguard branch security, operational integrity, and compliance with all risk management protocols.

Requirements:

  • Education: A Bachelor's degree in Business Administration, Finance, or a related discipline is preferred. Equivalent professional experience may be considered.
  • Experience: A minimum of 3-5 years in branch management or a comparable leadership role within a financial services context is preferred. Familiarity with credit union policies and procedures is essential.
  • Skills: Exceptional leadership, organizational, and interpersonal abilities. Proficiency in financial management, sales techniques, and customer service. Capability to analyze and interpret financial data.

Why Choose Us?

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • Supportive and inclusive workplace culture
  • Strong emphasis on work-life balance

Compensation details: Yearly Salary