Patient Access Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Patient Access Specialist to join our team at Hackensack Meridian Health. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient flow of patients through our healthcare system.
Key Responsibilities:
- Conduct quality interviews with patients to ensure compliance with patient safety rules and state and federal regulations.
- Gather and verify patient demographics to validate patient identity.
- Conduct intensive screening of Medicare, Medicaid, and managed care patients to identify network status and coordination of benefits.
- Obtain patient consents and attestations as required.
- Perform job-related functions, including facility-based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point-of-service cash collection, and financial clearance.
- Ensure accurate and timely processing of patient information, including diagnosis data and medical necessity criteria.
- Comply with federal and state requirements, including obtaining patient signatures on required regulatory and consent forms.
- Provide excellent customer service and maintain a positive patient experience.
Requirements:
- High school diploma or equivalent required.
- Ability to work rotating schedules and shifts based on needs.
- Good written and verbal communication skills.
- Customer service-oriented.
- Basic medical terminology knowledge.
- Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Preferred Qualifications:
- Bachelor's degree and/or related experience.
- Minimum of 1+ years of experience in a hospital setting.
- Patient financial services experience in a professional or hospital setting.
- Prior registration and insurance verification experience.
- Excellent analytical, written, and verbal communication, and interpersonal skills.
- Proficient medical terminology knowledge.
- Knowledge of insurance specifications, ICD10, and CPT4 codes.
- Bilingual (Spanish or Korean).
- Experience with EPIC HB, Cadence, and Prelude.
Our Network:
Hackensack Meridian Health is a Mandatory Influenza Vaccination Facility.
We are an equal opportunity employer and welcome applications from diverse candidates.
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