Process Excellence Engineer

4 weeks ago


Jersey City, New Jersey, United States American International Group Full time

About the Role:

American International Group, Inc. (AIG) is a leading global insurance organization seeking a skilled Process Excellence Engineer to join our team. As a Process Excellence Engineer, you will be responsible for designing, optimizing, and improving AIG processes to enhance efficiency, reduce cycle time, and improve metrics and KPIs.

Key Responsibilities:

  • Develop, optimize, and improve AIG processes
  • Identify and implement process improvements to reduce costs, minimize waste, and increase efficiency
  • Collaborate with cross-functional teams to ensure smooth integration of new processes and technologies
  • Monitor and analyze process data, identifying trends and proposing solutions for process improvement
  • Perform process capability studies, statistical analysis, and data-driven decision making to achieve operational excellence and production support targets
  • Develop and maintain process standards and best practices

Requirements:

  • Bachelor's degree and 3-5 years of experience as a process engineer in the insurance industry
  • Sound knowledge of all ITIL processes, including Demand Management, Incident Management, Problem Management, Change Management, and Service Request Management
  • Strong analytical, problem-solving, and communication skills
  • Ability to work independently and multitask with multiple stakeholders
  • Strong knowledge of process optimization techniques, lean principles, six sigma methodologies, and statistical analysis

About AIG:

AIG is a global leader in commercial and personal insurance solutions, with a diverse range of products and services that help businesses and individuals protect their assets, manage risks, and achieve their goals. We are committed to creating a culture of belonging and inclusion, and we welcome applications from diverse candidates.

What We Offer:

  • A comprehensive benefits package, including health, wellbeing, and financial security benefits
  • Opportunities for professional development and growth
  • A dynamic and inclusive work environment

How to Apply:

If you are a motivated and experienced process engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [redacted].



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