Process Excellence Engineer
4 weeks ago
About the Role:
American International Group, Inc. (AIG) is a leading global insurance organization seeking a skilled Process Excellence Engineer to join our team. As a Process Excellence Engineer, you will be responsible for designing, optimizing, and improving AIG processes to enhance efficiency, reduce cycle time, and improve metrics and KPIs.
Key Responsibilities:
- Develop, optimize, and improve AIG processes
- Identify and implement process improvements to reduce costs, minimize waste, and increase efficiency
- Collaborate with cross-functional teams to ensure smooth integration of new processes and technologies
- Monitor and analyze process data, identifying trends and proposing solutions for process improvement
- Perform process capability studies, statistical analysis, and data-driven decision making to achieve operational excellence and production support targets
- Develop and maintain process standards and best practices
Requirements:
- Bachelor's degree and 3-5 years of experience as a process engineer in the insurance industry
- Sound knowledge of all ITIL processes, including Demand Management, Incident Management, Problem Management, Change Management, and Service Request Management
- Strong analytical, problem-solving, and communication skills
- Ability to work independently and multitask with multiple stakeholders
- Strong knowledge of process optimization techniques, lean principles, six sigma methodologies, and statistical analysis
About AIG:
AIG is a global leader in commercial and personal insurance solutions, with a diverse range of products and services that help businesses and individuals protect their assets, manage risks, and achieve their goals. We are committed to creating a culture of belonging and inclusion, and we welcome applications from diverse candidates.
What We Offer:
- A comprehensive benefits package, including health, wellbeing, and financial security benefits
- Opportunities for professional development and growth
- A dynamic and inclusive work environment
How to Apply:
If you are a motivated and experienced process engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [redacted].
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