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Senior Living Sales Account Manager

2 months ago

Orem, Utah, United States MITY Inc. Full time
Senior Living Account Manager Job Description

MITY Inc. is seeking a highly motivated and experienced Senior Living Account Manager to join our dynamic team. As a key member of our sales team, you will be responsible for driving sales of furniture products targeted at senior living facilities, including independent living, assisted living, memory care, and skilled nursing communities.

Key Responsibilities:

  • Identify and approach potential customers to sell Holsag, MityLite, and Bertolini products.
  • Develop and maintain strong relationships with key decision-makers, including administrators, executive directors, and purchasing managers.
  • Understand the specific needs and challenges of each facility and tailor sales presentations and quotes accordingly.
  • Communicate effectively with customers, addressing inquiries promptly and providing exceptional customer service.
  • Stay updated on industry trends, competitor activities, and market demands to effectively position our products.
  • Collaborate with the sales team and other departments to ensure customer satisfaction and achieve sales targets.
  • Provide feedback to management regarding customer preferences, market trends, and product improvements.
  • Follow up with customers on quotes provided, leads from tradeshows and events, and previous customer base to generate sales.
  • Adhere to all company procedures, values, and policies to provide an accurate representation of the company to all potential and current customers.
  • Become an expert on all Holsag products and the other MITY Inc. products that are applicable to the customers this role services.
  • Become efficient working with the CRM and operating system and maintain thorough, accurate, and organized records.
  • Consistently look at ways to add value and continuous improvements for MITY Inc.
  • Take ownership in growing and developing personally and professionally.
  • Use the 5 Mission standards and best practices in their daily performance, showing results in:
  • Safety, Quality, Delivery, Cost, Morale
  • Other duties as assigned.

Requirements:

  • 1+ years' experience in a customer-facing and/or account management role, Sales experience in a manufacturing environment would be considered an asset.
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Strong business acumen. Ability to navigate information and data to make informed business decisions and recommendations (ie. prioritization of accounts, effective allocation of resources against opportunities).
  • Must have a valid driver's license and passport, and be able to travel within Canada and the US if necessary
  • Proficiency in all Microsoft Office products
  • Post-Secondary education in relevant discipline (Business, Sales, Marketing) considered an asset.
  • Senior Living/ Healthcare experience or knowledge a plus

Competencies:

  • Results Focused – Demonstrates personal initiative and independent motivation. Is action and results oriented. Is undaunted by obstacles. Makes required adjustments to achieve required results.
  • Negotiation Skills – Successfully closes negotiations achieving the best possible outcomes for the company. Finds win-win solutions that foster positive relationships.
  • Job Specific Knowledge - Works to gain further knowledge in role and cross trains to assist in other areas for growth opportunities and advancement.
  • High Organizational & Time Management Skills – Spends time on what is important and does not waste time on unproductive or lower priority tasks.
  • Project/Task Management – Effectively fulfills their own role in a timely fashion. Understands the critical path for projects and processes to meet deadlines.
  • Analytical Skills – Applies logic and sound critical thinking to evaluate data and devises improvements based on strong analytical findings.
  • Persuasion, Influence and Relationship Building Skills – Overcomes objections, offers alternatives, can be persistent to close while maintaining rapport.
  • Self-Driven – Can find value-added things to do to increase role, is internally motivated to achieve results and complete tasks.