Customer Service Ambassador
1 week ago
**Job Summary:**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
As a key member of our team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner. You will also be involved in performing marketing and sales functions to sell additional work and earn business.
The ideal candidate will have strong written and verbal communication skills, be detail-oriented with strong data entry skills, and have a positive attitude. A minimum of two years' admin experience is required, and a team player who can work independently is essential.
**Key Responsibilities:**
- Receive incoming calls in a professional and courteous manner
- Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
**Benefits Package:** Our benefits package varies by location, but includes performance-based wages and company-provided health insurance. We offer a great career move for those looking to work with a brand that values collaboration and expertise-sharing.
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Service Ambassador
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Customer Service Ambassador
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