Voice Engineer
5 days ago
We are seeking a highly skilled Genesys Engineer to join our team at TEKsystems. As a key member of our Voice Engineering group, you will be responsible for implementing and migrating contact center environments from Cisco to Genesys PureCloud.
About the RoleThis is a long-term position that requires a strong background in contact center engineering, with experience implementing Genesys PureCloud on an enterprise scale. The ideal candidate will have a broad understanding of contact center technologies, including Cisco, Avaya, and Genesys.
Key Responsibilities- Implement and migrate contact center environments from Cisco to Genesys PureCloud
- Gather requirements from customers to quickly turn around test environments
- Work closely with agency stakeholders and the Genesys Professional Services team to ensure a smooth migration
- Develop and maintain a deep understanding of Genesys PureCloud and its features
To be successful in this role, you will need:
- 5+ years of experience in a contact center engineering role
- Strong knowledge of Genesys PureCloud and its features
- Ability to work in a customer-facing role and gather requirements from customers
- Excellent communication and problem-solving skills
As a Genesys Engineer at TEKsystems, you will have the opportunity to work on a high-profile project that will impact the experience of all residents who need to contact various State agencies. You will be part of a small team of contact center engineers and will have the chance to work closely with agency stakeholders and the Genesys Professional Services team.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Voice Engineer
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