Maintenance Operations Manager

8 hours ago

Phoenix, Arizona, United States Tricon Residential Full time

About the Role

The Assistant Maintenance Manager - Technician is a key member of the Maintenance team at Tricon Residential. This role is responsible for assisting in the managerial oversight of the Maintenance team for all occupied homes within designated portfolios.

Key Responsibilities

  • Communicate effectively with internal team members and residents to ensure seamless day-to-day operations.
  • Provide exceptional customer service and support to residents.
  • Act as a training and quality control resource, ensuring proper workflow for all maintenance resources.
  • Set the bar for acting with integrity and demonstrating support for Tricon's core values.
  • Manage day-to-day activity of Maintenance Technicians, including attendance, time sheet review, inventory replenishment, and vehicle care and maintenance.
  • Maintain oversight of all work performed by in-house technicians, ensuring quality, spend, and completion standards are met.
  • React promptly to Health and Safety issues, working collaboratively with legal, management, and residents.
  • Anticipate and recommend solutions for potential issues, schedule conflicts, or delays.
  • Conduct weekly team meetings to communicate project updates, completion, or changes.
  • Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.
  • Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and residents.
  • Ensure all maintenance projects meet Tricon's quality standards.
  • Assist with the implementation of corporate processes, training, and enforcement of policy.
  • Adhere to and manage team to standards of service and work procedures.
  • Effectively set and manage to deadlines.
  • Oversee the scope of work on assigned projects.
  • Oversee and manage assigned work to budget and timeline.
  • Ensure maintenance department objectives and key metrics are met.
  • Communicate with team members to support the development of short and long-range goals.
  • Proactively and courteously communicate with existing and future residents.
  • Responsible for reviewing and communicating monthly budget and key metric performance.

Requirements

  • Knowledge of project management software.
  • Take ownership of work product and ensure delivery within tight deadlines.
  • Excellent communication skills, both written and verbal.
  • Proven experience working well under pressure and self-managing.
  • Ability to adapt and anticipate change.
  • Proficiency with MS Office, with a focus on Excel (specifically for basic accounting and math).
  • Prior Maintenance leadership experience required.
  • Ability to plan, schedule work activities, anticipate issues, and solve problems.
  • Ability to work effectively with all levels of individuals while inspiring respect and credibility.
  • Proven track record of successfully using technology (computers, mobile devices, project management software, etc.).
  • Knowledge of Yardi preferred.

Minimum Requirements

  • High school diploma, BA preferred.
  • Commitment to serving residents in accordance with Tricon's Standards of Service.
  • Demonstrated attention to detail.
  • Basic financial acumen.
  • Excellent Communicator, both verbal and written.
  • Strong organizational skills and the ability to handle multiple deadlines.
  • Strong project management and coordination skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

  • Frequently required to sit; talk; and hear.
  • Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
  • Regularly lift and/or move up to 50 pounds.
  • Vision abilities required by this job include close vision, distance vision, and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

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