Operations Manager
2 days ago
The Assistant General Manager is a key member of our leadership team at Crunch Fitness - Undefeated Tribe. This role is responsible for assisting the Managing Partner with daily club operations, including sales success, member satisfaction, and facility cleanliness. The successful candidate will be a collaborative and fast-paced individual who thrives in a dynamic environment.
Key Responsibilities
- Assist in recruiting, hiring, training, and developing a high-performing staff to maintain proper staffing levels.
- Monitor and scorecard performance of the staff to meet or exceed expected KPI standards.
- Lead by example by delivering personal and team performance targets.
- Manage team member performance standards, with ongoing development, training, and coaching.
- Impact member retention by delivering the "Wow 10-Member Experience".
- Assist and support the General Manager in scheduling, labor management, member service resolution, and resolving employee issues.
- Maintain a crisp, clean facility with equipment operating 100% of the time.
Requirements
- 2 years of fitness facility and/or customer service-oriented management experience.
- Experience executing objectives quickly and effectively, including achieving KPIs.
- CPR/AED certification required.
- Understanding of labor control, optional staffing levels, and overtime controls.
Benefits
- Salaried Flexible PTO.
- Paid Holidays.
- Subsidized health insurance coverage.
- Employer-paid Basic Life and AD&D.
Travel
Not required.
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