Digital Retail Customer Support Specialist
3 days ago
Lamps.com Inc is a growing company with two distinct divisions: Digital Retail and Design & Supply. Our Digital Retail team focuses on serving individual e-commerce consumers and trade professionals seeking reliable lighting partners.
We are seeking a driven individual to support the growth of our Digital Retail team. If you thrive in a challenging, collaborative environment, we encourage you to apply.
Key Responsibilities
• Manage communication channels with e-commerce and trade customers
• Provide order support and design guidance to customers
• Identify areas for process improvement and collaborate with Operations and Technology teams
• Monitor customer feedback and work with Product and Operations teams to improve user experience
Requirements
• Bachelor's Degree and 1-3 years of experience in client-facing roles
• Excellent verbal and written communication skills
• Consumer-driven approach ensuring best-in-class user experience
• Background or experience in interior design, furniture, or lighting industries
• Ability to multi-task and problem solve in a fast-paced environment
What We Offer
• 401k with company match
• Medical / Dental / Vision insurance
• Flexible Spending Account (FSA)
• Cell phone plan
• Unlimited PTO
Estimated Salary: $55,000 - $65,000 per year.
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