Guest Communications Representative

3 weeks ago


Encinitas, California, United States HYATT Hotels Full time
Job Summary

We are seeking a highly skilled Guest Communications Agent to join our team at Alila Marea Beach Resort. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling incoming calls, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide warm and personalized welcome to guests, maintaining the resort's reputation for exceptional service.
  • Address and resolve guest inquiries, requests, and issues in a timely and professional manner.
  • Utilize the resort's Wecare processes and ensure colleagues are operating according to established standard operating procedures.
  • Promote loyalty programs and incentives.
  • Monitor and ensure the accuracy of guest information and reservations in the property management system.
  • Assist and uphold high standards of cleanliness, appearance, and functionality in the lobby, front office areas, and guest communications center.
  • Assist in maintaining compliance with all safety and security procedures.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Requirements
  • Minimum 1 year work experience in front office, guest services, concierge, or customer service.
  • Bachelor's degree in Hospitality or related field preferred.
  • Proficiency in MS Office Suite.
  • Experience with hotel management systems and hotel reservation software.
  • Experience in luxury/upscale hotel setting.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and adapt to changing situations.
Mental and Physical Demands

Frequent sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests. Occasional lifting, pushing, and pulling guest luggage and property equipment.



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