Guest Communications Representative
3 weeks ago
We are seeking a highly skilled Guest Communications Agent to join our team at Alila Marea Beach Resort. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling incoming calls, and ensuring a seamless experience for our guests.
Key Responsibilities- Provide warm and personalized welcome to guests, maintaining the resort's reputation for exceptional service.
- Address and resolve guest inquiries, requests, and issues in a timely and professional manner.
- Utilize the resort's Wecare processes and ensure colleagues are operating according to established standard operating procedures.
- Promote loyalty programs and incentives.
- Monitor and ensure the accuracy of guest information and reservations in the property management system.
- Assist and uphold high standards of cleanliness, appearance, and functionality in the lobby, front office areas, and guest communications center.
- Assist in maintaining compliance with all safety and security procedures.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
- Minimum 1 year work experience in front office, guest services, concierge, or customer service.
- Bachelor's degree in Hospitality or related field preferred.
- Proficiency in MS Office Suite.
- Experience with hotel management systems and hotel reservation software.
- Experience in luxury/upscale hotel setting.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and adapt to changing situations.
Frequent sitting, standing, walking throughout property, working on a computer, typing, filing, climbing stairs, and interacting with guests. Occasional lifting, pushing, and pulling guest luggage and property equipment.
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Guest Communications Representative
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Guest Communications Specialist
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